Wednesday, July 7, 2010

An Apple a Day

Even if I knew that tomorrow the world would go to pieces, I would still plant my apple tree.  ~ Martin Luther

My husband gave me an itouch for our anniversary last October and I LOVE it.  Oh, it's a bit of a pain having to carry around two separate devices since I can't stand brick phones (the iphone would probably have been my choice if I could), but my main point in having it was to keep track of the kids' activities via the calendar (or so I told my husband).  And I DO use it in that capacity.

But Apple and I have a love-hate relationship.  Over the past 5 years or so, I have owned 3 ipods and have had battery issues with each one.  Battery issues that seem to happen one day after the one year warranty is up.  My kids have had better luck so I thought it might be operator error...ahem...like me not locking or turning off the unit when not in use.  More elaborate instructions would have alleviated the problem...but I digress.

So, having owned the itouch for about 4 months I noticed that the unit would start up songs part way through the next song.  At first I thought (again) operator error but it would happen if I was just standing still so I discounted that theory (whew).  I made an appt and took it in and they reformatted my itouch and I reloaded it at home.  Only to have the issue still happen.  Then, all of the sudden, it stopped.  Songs are now starting at the beginning of the song.  I called it a fluke.

THEN, the voice control device on the head phones stopped operating.  I couldn't get the double beep indicating that it was in voice control mode (maybe it had an aversion to my voice???  It needs to have a chat with my husband then).  That didn't bother me too much as the headphones themselves still worked.  This weekend as I pulled out my itouch to do the 4.3 mile walk around the lake, I was in my own little world of (mostly) Rob Thomas when I made it back to the cabin, took out one ear bud only to find that the speaker on the unit was in play.  I could hear through the ear bud but it also was playing through the speaker and I couldn't figure out how to play music JUST through the headphones.  I did a reset to original settings without success.

Today, I had to be in the vicinity of an apple store so I went in and explained the issue.  They IMMEDIATELY took my unit, tested my headphones, concurred the headphones were faulty, opened a new pair, handed them to me and I was on my way.  A little stunned...but a happy stunned.

So, customer service is STILL alive and well...and living at your local Apple store.

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